Support

Troubleshooting & FAQ

Step-by-step guides for common issues — no-audio, Bluetooth pairing, firmware errors, and more.

Browse topics

Repair & exchange (RMA)

Submit a return, check repair status, or download the RMA form. Online submission now available.

Start an RMA

Warranty

Check warranty coverage, register a product, or explore extended warranty options by region.

View warranty info

Product registration

Certification & compliance

CE, FCC, RoHS, EN 54 declarations of conformity and regulatory documentation by product and region.

Find documents

Product security

Security advisories, vulnerability disclosures, and firmware security notices for networked EV products.

Security notices

Frequently asked questions

All FAQs

How do I update the firmware on my EVERSE 8?

Download the latest firmware from the Downloads Hub, connect via USB, and follow the QuickSmart Mobile update flow. A full step-by-step guide is on the EVERSE 8 support page.

What is Electro-Voice's warranty period, and how do I make a claim?

Coverage ranges from one to five years depending on the product, with extended warranty up to five years available on qualifying products. Register your product to activate coverage and see your regional warranty conditions on the Warranty page.

Why aren't my speakers producing sound?

Check the amplifier connection with a known-good test speaker, verify the wiring pairs and polarity, and — if a subwoofer is used — confirm the subwoofer input-panel wiring is correct.

Where do I download manuals, firmware, spec sheets and EASE data?

Use the Downloads library and filter by your product to find manuals, firmware, A&E / spec sheets and EASE data.